(852) 9089 1788
1. Should customer wish to return any flawed product, all requests must be made within seven days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.
2. Customers are required to arrange all returns delivery.
3. For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.
4. The whole refund process will take 2-4 weeks to process and complete.
5. Refund will be made by cheque only and payable to the registered name that used in opening account. (Bank account registered name will be necessary to correspondent with his/her APL account registered name.)
6. Should the account registered name with the Company is non-correspondence with the name of refund applicant; the Company reserves the rights to request such applicant to provide identity proof or relevant documents for verification. The Company reserves the rights to cease processing or considering any refund application when the applicant identity cannot be verified.
7. The Company will cater all reasonable refund requests. Hence, account holder should follow all terms when opening an account with the Company (Service Disclaimer – Account & Account Using and Security). Keeping confidentiality of all account information, ensure the authenticity of the account user and the possibilities of any liability issues that might be triggered in the future.
8. Please email your refund request to our customer service for handling.
* The Company reserves the right to change the above terms and conditions without prior notice. In case of discrepancy between the Chinese and English versions of these Terms and Conditions, the Chinese version of the website shall prevail.
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